Shipping & Delivery

The Ausport Superstore understands that you would like to receive your order as soon as possible. We therefore work hard to get all our orders despatched within 24 hours. If for any reason we believe there will be a delay in sending your order, we will endeavour to contact you and explain the delay.

Our website will give you an option to pay for regular shipping or Express shipping.

Standard Shipping

We use Australia Post Parcel Post service for our standard shipping services and deliveries can take between 1-6 days depending on your location. If you have any questions about your delivery both before or after you place your order, please contact our dispatch office on 03-9764 1511 or email despatch@ausport.com.au

Delivery Times

Depending on the delivery location & the delivery service used, the expected delivery time can vary between 3 – 15 business days after the order is placed. Below is a chart of estimated delivery times after the order has been placed based on your location.

LOCATION ESTIMATED DELIVERY TIMES*

Melbourne metro 3-5 Business Days
Sydney metro 4-8 Business Days
Australian Capital Territory 4-8 Business Days
Brisbane metro 4-10 Business Days
Adelaide metro 4-8 Business Days
Perth metro 6-12 Business Days
Tasmania 5-10 Business Days
Northern Territory 6-12 Business Days

Express Shipping

We offer Express Post via Australia Post for our express orders with guaranteed next day delivery to 80% of Australian addresses. If your address falls outside the Express Post network, Australia Post will use the fastest possible transport links to deliver your order. Please call our office if you need further information about delivery times or check the Express Post delivery estimator here https://auspost.com.au/content/dam/auspost_corp/media/documents/express-post-domestic-delivery-estimator-2017.pdf

Tracking

After you have placed your order, you will receive a confirmation email. Then, when your order has been despatched, we will forward you a tracking number and details about the shipping service so that you can track the delivery date and time for your order.

International Shipping

For delivery outside of Australia the total delivery cost will be confirmed after we receive your order and check the destination. (GST/Sales Tax is not applied to orders shipped outside of Australia)

For international orders, your local Customs Duty and/or Sales Tax and other taxes may be payable, please contact the customs office in your destination country for more information.

(By law, Ausport Superstore is required to declare the true value and nature of any products exported overseas)

Ausport Superstore sends International parcels by Australia Post Express International Shipping only. If you would like a quote on shipping before placing your order, please email sales@ausport.com.auwith the complete list of items & delivery address. All prices & shipping costs will be in Australian Dollars.

*PLEASE NOTE: Once your parcel has left our warehouse, Ausport has no control over when your parcel will be delivered. The delivery times on our website are merely a guideline given to us by Australia Post. Ausport also claims no responsibility for anything that may happen to your parcel while it is en route. Ausport will not issue refunds for any parcel that is lost or damaged by any freight/courier company that your item is being delivered by.

 

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